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1. Cancellation & Refund Policy

Orders can be cancelled for a full refund before they are shipped. Due to the perishable nature of our food products, we do not accept returns.

However, if your order arrives damaged, expired, or you receive the wrong item, please contact us at sales.allopshealthfoods@gmail.com within 48 hours of delivery with your order details and a clear photo of the issue. We will happily send a replacement or process a full refund.

1. Cancellation Policy

  • A customer can request to cancel an order by contacting our customer support at sales.allopshealthfoods@gmail.com.

  • Orders can only be cancelled if the request is received before the order has been dispatched from our facility.

  • If the order is successfully cancelled, a full refund will be processed to the original payment method within 5-7 business days.

  • Once an order has been dispatched, it cannot be cancelled.

2. Refund & Return Policy

  • No Returns: For health, safety, and hygiene reasons, Allops Health Foods does not accept returns on any food products. As our products are perishable, we cannot restock or resell them.

  • Refunds for Valid Reasons: We will issue a replacement or a full refund in the following specific cases:

    • The product was received in a damaged (leaked, crushed, or broken) condition.

    • The product was delivered past its expiry date.

    • The wrong product was delivered (e.g., a different item or flavor than what you ordered).

  • Process for Requesting a Refund:

    • The customer must contact us at sales.allopshealthfoods@gmail.com within 48 hours of receiving the order.

    • The email must include:

      • The Order Number.

      • A clear description of the issue.

      • Clear photographs of the damaged, expired, or incorrect item. This is mandatory for us to process the claim.

    • Our team will review the claim. Upon verification, we will, at our discretion, either send a replacement or process a full refund to the original payment method.

  • Non-Refundable Cases: Refunds will not be issued for:

    • Products that the customer simply does not like (e.g., taste preferences).

    • Orders delivered to an incorrect address provided by the customer.

    • Failed delivery attempts because the customer was not available to receive the package.

2. Shipping & Delivery Policy

We process all orders within 1-2 business days. Depending on your location, you can expect delivery within 3-7 business days. You will receive an email with a tracking number as soon as your order is shipped. For any shipping-related questions, contact us at sales.allopshealthfoods@gmail.com.

1. Order Processing

  • All orders are processed and dispatched from our facility within 1-2 business days (Domestic and International orders ; Monday-Friday, excluding public holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Times

  • We partner with reliable third-party courier services to deliver your orders.

  • The estimated delivery time is 3-7 business days from the date of dispatch (Domestic and International orders). Delivery times may vary depending on your shipping location and other external factors (e.g., weather, festivals, courier delays).

  • Allops Health Foods is not responsible for delays caused by the courier partner.

3. Shipping Costs

  • Shipping charges will be calculated and displayed at checkout.

  • We may offer free shipping on orders above a certain value, which will be clearly communicated on the website.

4. Order Tracking

  • Once your order is dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking number and a link to track your package.

5. Serviceable Areas

  • We currently ship to all serviceable pin codes within India. If your location is not serviceable, we will inform you and cancel the order with a full refund.

6. Delivery Issues

  • If your order is marked "delivered" but you have not received it, please contact us at sales.allopshealthfoods@gmail.com within 24 hours.

  • If you provide an incorrect or incomplete shipping address, we are not responsible for lost packages or failed deliveries.

3. Privacy Policy

We value your privacy. We collect your name, email, and address only to process and deliver your orders. We do not sell your data to anyone. Your payment information is handled securely by our payment gateway and is never stored by us. For any concerns, contact us at sales.allopshealthfoods@gmail.com.

1. Introduction 

This Privacy Policy describes how Allops Health Foods ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website and purchase our products.

2. Information We Collect

  • Personal Information: When you make a purchase, we collect information such as your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We do not collect or store your credit card, debit card, or net banking details. All payments are processed securely through our third-party payment gateway (e.g., Razorpay, PayU).

3. How We Use Your Information We use the information we collect for the following purposes:

  • To process, fulfill, and ship your orders.

  • To communicate with you about your order (e.g., confirmations, shipping updates).

  • To respond to your customer service inquiries sent to sales.allopshealthfoods@gmail.com.

  • To send you marketing communications (e.g., newsletters, promotions), but only if you have opted-in to receive them.

4. How We Share Your Information We do not sell, rent, or trade your personal information. We only share your information with essential third parties for the purpose of running our business:

  • Courier & Shipping Partners: To deliver your order (e.g., sharing your name and address).

  • Payment Gateways: To process your payments.

  • Legal Compliance: If required by law or a government authority.

5. Data Security We take reasonable precautions to protect your personal information. Our website uses Secure Sockets Layer (SSL) technology to encrypt sensitive data. However, no method of transmission over the Internet is 100% secure.

6. Your Rights You have the right to access, update, or request the deletion of your personal information. You can also opt-out of marketing communications at any time.

7. Contact Us If you have any questions or concerns about our privacy practices, please contact us at: sales.allopshealthfoods@gmail.com